Awareness of the implementation of the concept of sustainability among business owners is increasingly needed. On the other hand, business cooperation also carries the risk of conflict between business owners and their stakeholders. If there is no good management of this conflict risk, it can also interfere with sustainability goals.

Arbitration is a dispute resolution that many business owners currently choose, apart from being considered to have several advantages, such as confidentiality, final and binding decisions, relatively fast, decided by experts, flexibility, and efficiency. This dispute resolution method also prioritizes conciliation and fairness. These traits and philosophies make arbitration in line with sustainability goals.